BPO

Business Process Outsourcing: The services we render are tailor-made for success, ensuring that they fit your requirements.

The Haviva BPO Services voice process is focused on equipping representatives to liaise with contacts and customers to achieve tasks. The agents handling voice processes are given the updated information on products/services of clients across the globe. The internal research is done by our team of efficient professionals with support from the managers and supervisors.

Voice processes in Haviva incorporate customer service, retention/cancellations, tele-sales, order taking, appointment setting, lead generation, 3 level technical support, direct response, infomercials, call quality audit program, customer loyalty programs, as well as market research and surveys.

Call Center Services

Appointment Setting

This has turned out to be a pivotal call center service over the years. This is one of the call center services that firms offer for office appointments, reservations and service schedulers for various forms of transportation, dinners, seats, concerts, special events, seminars and others.

Cross Selling and Upselling

Cross selling and up-selling services are provided by Haviva BPO. This call center function helps in the expansion of the client’s market, thereby facilitating growth.

Telemarketing Services

Telemarketing services are primarily call center services which deal with enhanced customer service for clients. Haviva BPO has been able to meet the client’s target in this regard appreciatively.

Market Research & Survey

Market research is essential to gather vital information and current market trends, buying pattern of customers, competitors and potential area of growth. We offer extensive research services which enable you to attain business excellence.

Product or Service Promotion

Product promotion involves informing, reminding and persuading the customers to buy a particular product or service. Haviva provides exclusive product promotional support to customers through Tele-services.

Lead Generation

Lead generation means creation or generation of prospective consumer interest into a business product or services. Haviva has the expertise to give you leads that will boost your sales. Through our network of call centres, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion.

Answering Service

An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from Haviva BPO services is capable of doing this and more. We specialize in providing effective and accurate answering services that save time and cost.

Customer Service

Every successful business focuses on three elements of customer relationship management – customer acquisition, customer growth and customer care. Haviva is a perfect choice to be your Customer Relationship Manager. We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services.

Direct Response Marketing

The process of direct response marketing is offered by an inbound call center. We help you broadcast your product and services through print and electronic media and also handle the customer calls. Our agents ensure that every call results in sales. Haviva ensures that each incoming call is processed efficiently and appropriately by its call center representative.

Helpdesk Solutions

The help desk is the central hub through which problems and issues are reported. Haviva BPO provides tailor-made solutions to provide a superior customer service interaction and thus leveraging each customer relationship to the fullest.

Inquiry Handling

Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. Haviva BPO has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services.

Tech Support Solutions

Tech support is the central hub through which computer problems and issues are reported. Our certified engineers provide tailor-made tech support solutions in a quick and efficient way so that customers can enjoy greater peace of mind.

Sales Lead Qualification

Through this service, an inbound call centre offers qualified leads to increase business opportunity in your organization. Haviva takes charge of your hard earned inquiries to qualify, nurture, quantify and deliver ready-to-close sale opportunity with excellent return on investment.

Email and Chat Support

Haviva provides management of client’s email traffic on behalf of our clients. We work towards building quality customer relationship for our clients. We have successfully and competently handled email support. Our experience ranges from the simple to the complex.

Transcription Services

Haviva is the ultimate resource for all your transcription services offering affordable transcription services that will meet your deadline without breaking your budget. Haviva uses cutting edge technology to ensure consistent high-quality conversion of your audio-video to text output voice transcription.

Order Taking Services

Haviva BPO services can play a supporting role in all your order taking services. We help in accurately recording and delivering the important messages that make your business run. We have experienced order taking representatives who are proficient enough to handle calls and take orders over the phone.

Billing and Product Information

The skilled call center agents of Haviva BPO Services can be your customer’s main information source for a product or service. We are specialized in providing technical product information to its callers. Haviva is your complete source for automated billing and mailing your outsourced services.

Web Marketing Services

Haviva boasts of a comprehensive web marketing services team. It ensures that we generate significant revenue for our clients and provide maximum returns on investment. Haviva has acquired the expertise in providing different strategies for web marketing services.
Haviva BPO Services is your one stop call center outsourcing company for all your call center requirements. You will be able to find Haviva in four countries –

• United States of America (USA)
• Canada (CA)
• India (IN)